Social Impact

Social Impact at Opal HealthCare

Opal HealthCare is built on the belief that we can improve the lives of older Australians and in doing so, improve the well-being of the wider community.

That’s why at Opal HealthCare, our Social Impact framework encompasses everything we do to be a sustainable organisation and serve our people, the environment, and society at large well into the future.

Our purpose is to bring joy to those we care for.

Our vision is to be the first choice for people to live their best life in care.

Our values are Compassion, Accountability, Respect, and Excellence.

We focus on the areas where we can make the most significant positive impact through our skills, resources, reach, and expertise, to help create a better future for everyone.

Social Impact Model

Download the PDF here

Our 2023-2025 Social Impact Goals

Our Social Impact Goals for 2023-2025 focus on continual improvement while building towards best practice in sustainability. Our vision is aligned with the United Nations Sustainable Development Goals and we address issues relevant to our organisation and wider society to accelerate change. We look forward to reporting against these goals in our 2023 Social Impact Report.

1. 800 graduates/participants in the Opal HealthCare Academy Nurse Graduate Program
  Supporting the transition from tertiary education to clinical practice through mentoring, coaching, confidence building and structured in-place learning
2. Train and accredit 250 team members in mental health first aid
  Supporting the mental health and resilience of our people
3. Grow employment pathways for First Nations people & minority groups, ensuring a safe, inclusive & equitable workplace for all
  Creating more job opportunities and supporting career aspirations through diverse employment partnerships and practices
4. Maintain a leadership gender balance within a 70:30 ratio
  Enabling opportunities for meaningful career progression through all aspects of residential aged care
5. Maintain customer experience and satisfaction score >90%
  Listening, responding and acting on customer feedback to continually improve our care and services
6. Grow and scale 3 care and services innovations
  To improve care outcomes and continually improve the experience of people, especially those with dementia, living in residential aged care
1. Develop a Net Zero strategy for Opal HealthCare
  Reducing emissions and mitigating against transition risk
2. 15% of total energy usage is generated and used onsite
  Increasing and improving the way we use solar energy in our Care Communities
3. 2 cross-sector partnerships to reduce plastic waste and improve circularity
  Working together with experts to solve challenges specific to the aged care sector
4. 20% of waste diverted from landfill
  Improving ethical disposal of equipment or materials and reducing food waste while tackling the challenges of clinical waste
5. 100% of rainwater harvested is re-used on site
  Using design innovation and water management practices to conserve water for sustainable living
6. Grow and scale 3 building design for sustainability innovations
  Partnering with experts to incorporate greener technologies, design practices, and operations in our buildings
1. 4,600 new jobs created in our local communities
  Through our building development program, caring roles in our Care Communities and support roles
2. 3 signature partnerships that promote healthy and well communities
  Delivering wellbeing outcomes through intergenerational connections, pets and animals, and social support for communities
3. Responsible sourcing
  Ensuring ethically responsible procurement practices that benefit people, places and the environment
1. Double our online users to support more Australians to access information about aged care
  Giving greater access to high quality, easy-to-understand information about residential aged care and how to access care
2. One or more resident committees in every Care Community
  Ensuring residents who wish to can advocate on behalf of themselves and others in their Care Community, including social committees and contributing to recruitment panels
3. Programs to promote positive ageing and combat ageism
  Helping older people to remain visible, respected, and relevant in society, and supporting their wellbeing by growing Dementia Care Connections and other community outreach programs